Terms of service

1Services

MyPickDiary provides receiving, forwarding, consolidation and international shipping for your overseas purchases. Ship your orders to our warehouse address; we receive, photo-log, consolidate and forward them to your designated address.

• Available routes are as published on our warehouse and route pages; shippable items and lead times follow each route's rules.
• The Site offers online ordering, parcel enquiry, a shipping calculator and tracking self-service.
• We may suspend or adjust parts of the service for maintenance, route changes or force majeure, with advance notice on the Site or our LINE account where possible.

2Registration & account

• Provide accurate, complete and valid information (name and mobile number) and keep it updated. The recipient name must match your real-name verification data to avoid customs issues.
• One mobile number registers one account. You are responsible for safeguarding your credentials; all activity under your account is deemed yours.
• If your account is compromised, contact us immediately via LINE and we will assist.
• We may suspend or terminate accounts that provide false information, are transferred or lent to others, or are used for unlawful activity.

3Parcel check-in & storage

• Always include your member ID in the recipient field when shipping to our warehouse. Parcels without it require manual matching and may be delayed.
• Unidentifiable parcels are kept for the period announced by each warehouse; unclaimed parcels after that are deemed abandoned and may be returned, donated or disposed of without further notice or refund.
• Parcels are photo-logged and weighed at check-in, viewable in your member area; dimension measuring depends on warehouse operations (currently Tokyo warehouse only).
• Free storage days follow each route page; overdue parcels incur storage fees as announced.
• Acceptance is based on intact outer packaging; we cannot verify that contents match your order in quantity or quality.

4Prohibited & restricted items

For flight safety and smooth customs clearance, do not ship:

• Aviation dangerous goods: loose batteries, power banks, aerosols, perfume, flammables and explosives.
• Legally prohibited: tobacco (incl. e-cigarettes), controlled drugs, weapons and ammunition, counterfeits, securities, cash, gold, etc.
• Quarantine items: meat products, fresh fruit, insufficiently processed plants (dried flowers, seeds, raw wood), pet food, etc.
• Quantity-limited: supplements and OTC medicine within personal-use limits per Taiwan customs.

Detailed lists are published on each route page. Not sure? Ask our LINE helpers before ordering. If prohibited items are seized, destroyed or fined by customs, all consequences and costs are borne by the sending member.

5Fees & payment

• International shipping is charged on the greater of actual and volumetric weight; methods and rates follow each route page and the calculator.
• The final fee is based on actual measurement after repacking and may differ slightly from estimates.
• Payment is made online (ECPay etc.); dispatch follows successful payment.
• Unless a route is marked "duty included", destination duties and taxes are paid by the recipient per regulations.

6Customs & real-name verification

• Recipients in Taiwan must complete the customs "EZ WAY" app real-name verification and confirm the declaration when notified. See our EZ WAY guide.
• Recipient name and phone must exactly match the verification data, otherwise clearance may be delayed or the parcel returned.
• Imports clear customs as combined declarations: if any recipient in a batch has not completed verification or confirmation, or data mismatches, customs holds the entire batch and no parcel in it can be released until resolved. Please confirm promptly after the push notification.
• Inspection and taxation are at customs' discretion; we assist but cannot guarantee outcomes or timing.
• Costs arising from customs situations beyond our control (storage, fees, taxes, return shipping) are borne by the member; we will actively assist with communication, documents and follow-up throughout.

7Claims & liability

• Film the entire unboxing (continuously from sealed box to contents) — this is required evidence. For loss or obvious external damage, submit the video and photos to LINE support within 7 days of delivery. Claims for shortage or damage without a complete unboxing video cannot be accepted.
• Compensation caps at 3× the parcel's international shipping fee or the item's actual value, whichever is lower. Fragile items (glass, ceramics, liquids, brittle materials such as acrylic and disc cases) should use paid reinforcement; unreinforced fragile damage is not compensable.
• Not covered: contents differing from your order, seller short-shipping, customs seizure or destruction, force majeure, internal damage with intact outer box, prohibited items.
• We cannot compensate indirect losses from delays, but will actively help track and resolve issues.

8Returns & failed delivery

• If delivery fails (wrong address, no one to sign, incomplete verification), we will contact you to arrange next steps; re-delivery, re-shipping, return or storage costs are borne by the member.
• Dispatched international shipments generally cannot be cancelled or intercepted mid-way; contact support early for special needs and we will do our best.

9Privacy

• We collect and use personal data (name, phone, address, verification info) only as needed to provide the service, protected under Taiwan's Personal Data Protection Act.
• We do not share your data with third parties except as required by law or customs declaration.
• You may request access, correction or deletion of your data via customer service.

10Amendments & governing law

• We may amend these Terms as needed; amendments take effect when published on this page with an updated date. Continued use constitutes acceptance.
• These Terms are governed by the laws of Taiwan (R.O.C.); the Taiwan Hsinchu District Court is the court of first instance for disputes.